Yesterday, Dawn Smith — who has a brain tumor her insurer has refused to help treat — traveled from her home in Atlanta, Georgia to request a meeting with H. Edward Hanway, CEO of the health insurance giant CIGNA. She has been a victim of a series of insurance company abuses, and she wanted to give both Hanway and leaders in Congress a message. Hanway refused to meet with Smith, and instead dispatched his Cheif Medical Officer Jeff Kang to listen to her. Kang admitted that CIGNA’s complex claims unit requires serious changes but said his company would not even review the possibility of paying for her care until November.

Smith, a premiums-paying customer of CIGNA, was diagnosed with a type of brain tumor in 2005, then another one in 2007. Although CIGNA covered her brain biospy and some medication payments, she has battled with the insurer for years because of multiple denials of payment for the specialized care she needs to cure the tumors. After paying out-of-pocket for care in one instance, CIGNA nearly doubled her premiums anyway. In early October, a CIGNA representative told her that the co-pay on her anti-epileptic medicine was being hiked by more than $3,000 a year.

ThinkProgress asked Smith what message she has for Congress “I would encourage them to hear the stories from their citizens because, you know, a lot of people talk about the cost [to] children of our future, our grandchildren. But, there are grandchildren dying now. There are children dying now. […] I don’t understand how you can justify ‘die now, so we can save money later.’ Because that’s what it is; that’s what it boils down to.”